Privacy policy

Updated 10 September 2026 · Mobile preview and marketing website

Makom provides a location-based service for requesting and sharing short video views of places. This policy explains how Makom handles information when you use our apps, website or contact us. For privacy questions and requests, contact support@makom.to.

Information we handle

• Account information: your email address, account identifier, profile name and profile image if provided. When you choose Google sign-in, we receive basic identity information from Google to create or sign you into your account. We do not receive your Google password or request access to your Gmail messages, Drive files or contacts.
• Location: with your device permission, the app collects coordinates, accuracy and measurement time to support location features and nearby matching. Background location can continue while the app is in the background or the screen is off. In the current preview, granting background permission while signed in can enable this collection; it is not limited to the time you are recording.
• Requests and content: selected places, request descriptions, recordings and their associated location, timestamps, status and participant identifiers. Recordings may include sound. We also store interactions such as viewing activity, ratings and account activity used for trust and service operation.
• Technical information: notification delivery tokens, app/device identifiers used for location delivery, session information and service logs. Our hosting and network providers may process IP addresses and request information when providing their services.
• Support: the messages and attachments you choose to send us.

Why we use it

We use this information to authenticate accounts, operate requests and recordings, match nearby participants, deliver notifications, maintain service integrity, investigate failures or abuse, and respond to support requests. Google identity information is used for account and sign-in functionality, not advertising or sale to data brokers.

Who can see information

Content you submit may be visible to request participants and to other users through the app’s browsing, feed or replay features. Do not upload a recording you intend to keep confidential. Public-facing profile or audience features can show selected profile information and a city area. Exact coordinates are processed by the service for location features and matching; a recording can itself reveal a place or a person even when a map uses an approximate area.

We use service providers to operate Makom. These include Supabase for account, database and media services; Google for optional sign-in and Firebase notification delivery; and OpenStreetMap services for map tiles and place searches. Place-search text and coordinates used for reverse lookup are sent to the relevant map service. Website hosting and email-routing providers process the requests and messages needed to provide those services. Earlier preview versions may use Lovable-hosted services during the transition. Providers may process information in countries other than yours; the current owned Supabase environment is in the United States.

Access may also be necessary to investigate abuse, protect users, comply with applicable obligations or handle a service transfer. We limit operational access to what is needed for these purposes.

Permissions and your choices

You can change camera, microphone, location and notification permissions in your phone’s settings. Removing location permission stops access to new device location and may prevent nearby features from working. Signing out is designed to stop the app’s account-linked location collection. The current preview’s location updates are intended to maintain recent presence, not to provide a historical route service. Disabling a permission does not by itself delete information already sent to Makom.

You can disconnect Makom from your Google Account. This prevents future Google authorization; it does not automatically delete your Makom account or uploaded content.

Retention and deletion

We retain account information, requests and content to operate the service and address support, security and applicable obligations. The preview does not promise automatic deletion after a fixed period; an old or expired view can remain stored. To request access, correction or deletion of your account or content, email support@makom.to from the account address. We may verify ownership before acting. Some information may need to remain for applicable obligations, abuse prevention or backup recovery; we will explain relevant limitations when responding. Removing the app does not delete your account.

Website and device storage

This marketing website does not include advertising trackers or a sign-in form. Hosting providers still process technical requests needed to deliver and protect the site. The apps use local device storage for sessions and preferences. Links to other services follow those services’ own policies.

Recording responsibly

Do not submit private, intimate or otherwise sensitive footage of other people. Respect private property, obtain permission where needed and avoid including children or identifiable bystanders unnecessarily. Contact us to report a privacy concern in a recording.

Updates and contact

We will update this page when our practices change. Material changes may also be communicated through the app or other appropriate channels. This policy does not limit rights you have under applicable law.

Makom
support@makom.to